Refund policy
At Shop The Core Club, we want you to LOVE your purchase! Please review our return and exchange policy below before placing your order.
APPAREL & ACCESSORIES
Eligible apparel and accessories may be returned or exchanged within 30 days of purchase.
To be eligible for a return or exchange, merchandise must be:
• Unworn, unwashed, and in original condition
• Have original tags attached, if applicable
• Free from stains, deodorant or makeup marks, odors, pet hair, or other signs of wear
• Returned within the eligible return window
Items that do not meet these requirements may be denied a return or exchange.
EXCHANGES
Ready to make a return or exchange? Visit our Returns & Exchanges Portal to get started.
Enter your order information, select the item(s) you'd like to return or exchange, and follow the instructions provided.
For damaged, defective, or incorrect merchandise, please select the appropriate reason when submitting your request and provide photos when requested.
If you need additional assistance, contact us at support@shopthecoreclub.com.
RETURNS & REFUNDS
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Once your return is received and inspected, we will notify you if your return has been approved. If approved, your refund will be issued to your original payment method. Please allow 5–7 business days for your financial institution to process the refund.
Original shipping charges are non-refundable.
SOCKS
For hygienic reasons, all sock sales are final. Socks are not eligible for returns or exchanges.
FINAL SALE
Merchandise marked Final Sale, clearance merchandise, and merchandise purchased during designated final-sale promotional events are not eligible for returns, exchanges, or refunds.
This may include major promotional events such as Black Friday, Cyber Monday, and Memorial Day, when designated as final sale.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us at support@shopthecoreclub.com within 7 days of delivery. Please include your order number and photos of the item so our team can help make it right.
HOW TO START A RETURN OR EXCHANGE
To initiate a return or exchange, please contact us at support@shopthecoreclub.com with your order number and the item(s) you would like to return or exchange.
For exchanges, please include the size/color or replacement item you would like. Exchanges are subject to product availability.
Once your request is approved, we'll provide instructions for returning your merchandise.
Please do not send merchandise back without first initiating a return or exchange with our team.